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Seafield & Cullen Medical Group is a dual-centred, three partner practice covering two surgeries, one in Buckie and the other in Cullen.

Practice Policy

Patients Rights and Responsibilities

We would respectfully ask that you:

As patients, you are responsible for your own health and that of any dependents. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in endeavouring to keep you healthy.


Information Sharing
The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care. If you do not wish anonymous information about you to be used in such a way, please let us know.


Suggestions and Complaints

We welcome any suggestions or comments you may have regarding our service.  Please address these to the Practice Manager.

You can make your complaint in person, by phone, by e-mail or in writing.

In line with NHS Scotland, we have a two stage complaints procedure.  We will always try to deal with your complaint quickly but, if it is clear that the matter will need a detailed investigation, we will tell you and keep you updated on our progress.

Contact Details:

Heather Pirie (Practice Manager), Seafield & Cullen Medical Group, Seafield Medical Centre, Barhill Road, BUCKIE,  AB56 1FP

Tel:  01542 835577

E-mail:  seafield.administrator@nhs.net

 

Stage One – Early, local resolution

We will always try to resolve your complaint quickly, within five working days if we can.  If you are dissatisfied with our response, you can ask us to consider your complaint at stage two.

Stage Two – Investigation

We will look at your complaint at this stage if you are dissatisfied with our response at stage one.  We also look at some complaints immediately at this stage, if it is clear that they are complex or need detailed investigation.  We will acknowledge your complaint within three working days.  We will give you our decision as soon as possible.  This will be after no more than 20 working days unless there is clearly a good reason for needing more time.

Scottish Public Services Ombudsman

If, after receiving our final decision on our complaint, you remain dissatisfied with our decision or the way we have handled your complaint, you can ask the SPSO to consider it.  We will tell you how to do this when we send you our final decision.

Keep Informed

From time to time we may have some important news to share, Enter in your email address if you would like us to email you our latest news.