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Seafield & Cullen Medical Group is a dual-centred, three partner practice covering two surgeries, one in Buckie and the other in Cullen.

Practice Policy

Privacy Notice

Seafield & Cullen Medical Group has a legal duty to explain how we use any personal information we collect about you, as a registered patient at the practice. Staff at this practice maintain records about your health and the treatment you receive in electronic and paper format.

What information do we collect about you?

We will collect information such as personal details, including name, address, next of kin, records of appointments, visits, telephone calls, your health records, treatment and medications, test results, X-rays, etc. and any other relevant information to enable us to deliver effective medical care.

How we will use your information

Your data is collected for the purpose of providing direct patient care however, we can disclose this information if it is required by law, if you give consent or if it is justified in the public interest. The practice may be requested to support research however, we will always gain your consent before sharing your information with medical research databases when the law allows.

Sometimes the NHS also uses relevant information about your health to help improve NHS services and public health in Scotland – for example, to find out how many people have a particular illness or disease. If so, information that identifies you is removed if possible. If the NHS uses information that does identify you (for example, to include it in a disease register), they must explain how and why your information will be used.

Processing your information in this way and obtaining your consent ensures that we comply with Articles 6(1)(c), 6(1)(e) and 9(2)(h) of the GDPR.

Maintaining confidentiality and accessing your records

We are committed to maintaining confidentiality and protecting the information we hold about you. We adhere to the General Data Protection Regulation (GDPR), the NHSScotland Code of Practice, as well as guidance issued by the Information Commissioner’s Office (ICO). You have a right to access the information we hold about you, and if you would like to access this information, you will need to complete a Subject Access Request (SAR). Please ask at reception for a SAR form and you will be given further information. Furthermore, should you identify any inaccuracies, you have a right to have the inaccurate data corrected.

Risk stratification

Risk stratification is a mechanism used to identify and subsequently manage those patients deemed as being at high risk of requiring urgent or emergency care. Usually this includes patients with long-term conditions, e.g. cancer. Your information is collected by a number of sources, including Seafield & Cullen Medical Group; this information is processed electronically and given a risk score which is relayed to your GP who can then decide on any necessary actions to ensure that you receive the most appropriate care.

 Invoice validation

Your information may be shared if you have received treatment to determine which health board is responsible for paying for your treatment. This information may include your name, address and treatment date. All of this information is held securely and confidentially; it will not be used for any other purpose or shared with any third parties.

Opt-outs

You have a right to object to your information being shared. Should you wish to opt out of data collection, please contact a member of staff who will be able to explain how you can opt out and prevent the sharing of your information; this is done by writing to NSS, preventing your information from being shared outside this practice.

Retention periods

In accordance with the Records Management NHS Codes of Practice (Scotland), your healthcare records will be retained for the duration of your life and for 3 years after your death.

What to do if you have any questions

Should you have any questions about our privacy policy or the information we hold about you, you can:

Contact the practice’s data controller via email at seafield.administrator@nhs.net. GP practices are data controllers for the data they hold about their patients.

  1. Write to the data controller at Seafield & Cullen Medical Group, Seafield Medical Centre, Barhill Road, Buckie. Moray. AB56 1FP.
  2. Ask to speak to the Practice Manager Heather Pirie or her deputy Gillian Thain.

Complaints

Should you be unhappy with any element of our data-processing methods, you have the right to lodge a complaint with the ICO. For further details, visit ico.org.uk and select ‘Raising a concern’.

Changes to our privacy policy

We regularly review our privacy policy and any updates will be published on our website, in our newsletter and on posters to reflect the changes. This policy is to be reviewed November 2018.

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Patients Rights and Responsibilities

We would respectfully ask that you:

As patients, you are responsible for your own health and that of any dependents. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in endeavouring to keep you healthy.


Information Sharing
The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care. If you do not wish anonymous information about you to be used in such a way, please let us know.


Suggestions and Complaints

We welcome any suggestions or comments you may have regarding our service.  Please address these to the Practice Manager.

You can make your complaint in person, by phone, by e-mail or in writing.

In line with NHS Scotland, we have a two stage complaints procedure.  We will always try to deal with your complaint quickly but, if it is clear that the matter will need a detailed investigation, we will tell you and keep you updated on our progress.

Contact Details:

Heather Pirie (Practice Manager), Seafield & Cullen Medical Group, Seafield Medical Centre, Barhill Road, BUCKIE,  AB56 1FP

Tel:  01542 835577

E-mail:  seafield.administrator@nhs.net

 

Stage One – Early, local resolution

We will always try to resolve your complaint quickly, within five working days if we can.  If you are dissatisfied with our response, you can ask us to consider your complaint at stage two.

Stage Two – Investigation

We will look at your complaint at this stage if you are dissatisfied with our response at stage one.  We also look at some complaints immediately at this stage, if it is clear that they are complex or need detailed investigation.  We will acknowledge your complaint within three working days.  We will give you our decision as soon as possible.  This will be after no more than 20 working days unless there is clearly a good reason for needing more time.

Scottish Public Services Ombudsman

If, after receiving our final decision on our complaint, you remain dissatisfied with our decision or the way we have handled your complaint, you can ask the SPSO to consider it.  We will tell you how to do this when we send you our final decision.

Keep Informed

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